Join our team as a full-time Customer Success Manager. Our Customer Success Manager analyzes, delivers, and facilitates client usage of software, and collaborates on and implements solutions to ensure customers achieve their desired business outcomes. Act as a trusted advisor, helping customers maximize value from our products and services while identifying opportunities for growth and client retention.

Responsibilities include but are not limited to

• Conduct comprehensive training and ensure timely onboarding with high client satisfaction during implementation
• Advise clients regarding workflow design and operational efficiencies when using the software
• Develop onboarding methodologies, schedules, and adoption strategies
  • Lead customer onboarding, implementation, and training
  • Conduct paid client training, post adoption, where requested
• Research and resolve client support tickets online (Zendesk) or via phone meeting
• Analyze client processes and develop strategies and best practices
• Collaborate to create and/or update training tools (i.e., QuickStart guides, PowerPoint presentations, and training videos)
• Troubleshoot and collect data for the Development team for “fixes” or software enhancements
• Directly involved in testing of software; test new software features and provide feedback to Development when needed/requested
• Contribute to improved product usability through structured feedback and customer insights

Minimum Qualifications

• Four (4) or two (2) year college degree in a related academic area such as Business, Marketing, Customer Service, Relocation, or Real Estate; prior leadership experience a plus
• 1+ years of related experience designing, implementing, and delivering training (preferred)
• Customer service experience (preferred)
• Certified Relocation Professional (CRP) certification (preferred)
• 1+ years of experience in the real estate/relocation industry (preferred)
• Previous experience using eRelocation software
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) and related program software
• Proficient with webinar delivery models like Zoom
• Excellent written, verbal, and presentation communication skills
• Proficient with time management and the ability to prioritize
• Open to change, self-starter, well organized, and a team player

Benefits

• Health Insurance
• PTO
• Retirement Plan