Join our team as a full-time Customer Support & Training Specialist. You’ll play a central role in onboarding new clients, delivering training, and ensuring our customers succeed with eRelocation every day.

Responsibilities

• Conduct comprehensive training and ensure timely onboarding with high client satisfaction during implementation
• Manage and resolve customer support tickets via Zendesk, virtual meetings, or phone
• Collaborate to create and/or update training materials as requested
• Deliver timely, accurate solutions aligned with company policies and best practices
• Conduct “Customer Best Practices” consultations to improve client usage
• Participate in testing of new software features and provide structured feedback to the Development team
• Support special projects and initiatives as assigned by leadership
• Perform other related duties as assigned

Minimum Qualifications

• 2+ years of hands-on experience using eRelocation in a relocation or referral department (preferred)
• Strong understanding of real estate referral and relocation processes
• Proficiency in Microsoft Office and customer support tools (e.g., Zendesk, Zoom)
• Excellent organizational skills with the ability to manage multiple priorities
• Strong attention to detail and problem-solving abilities
• Clear communication skills, both written and verbal
• Proficient with time management; open to change, self-starter, and a team player

Benefits

• Health Insurance
• PTO
• 401k with automatic 3% employer contribution

Join our team as a part-time Customer Support & Training Specialist. You’ll play a key role in onboarding new clients, delivering training, and ensuring our customers get the most out of eRelocation every day.

Responsibilities

• Conduct comprehensive training and ensure timely onboarding with high client satisfaction during implementation
• Manage and resolve customer support tickets via Zendesk, virtual meetings, or phone
• Collaborate to create and/or update training materials as requested
• Deliver timely, accurate solutions aligned with company policies and best practices
• Conduct “Customer Best Practices” consultations to improve client usage
• Participate in testing of new software features and provide structured feedback to the Development team
• Support special projects and initiatives as assigned by leadership
• Perform other related duties as assigned

Minimum Qualifications

• 2+ years of hands-on experience using eRelocation in a relocation or referral department (preferred)
• Strong understanding of real estate referral and relocation processes
• Proficiency in Microsoft Office and customer support tools (e.g., Zendesk, Zoom)
• Excellent organizational skills with the ability to manage multiple priorities
• Strong attention to detail and problem-solving abilities
• Clear communication skills, both written and verbal
• Proficient with time management; open to change, self-starter, and a team player

Benefits

• Health Insurance